Whether you are all set to book your ticket or are looking for practical information after your booking, we’ve got you covered!
Manage your journey
All about your luggage, such as what you can and cannot bring and what to do if something goes wrong.
What to expect during your flight: seats, meals, WiFi, and all other onboard services.
At the airport
When you can drop off your baggage, where the lounges are, and what travel documents to bring.
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Check how to change, upgrade, or cancel your flight, and all about ticket prices and payment methods.
Refund and compensation
If your flight was delayed or cancelled, or your baggage was delayed or damaged, you might be eligible for a refund or compensation.
Assistance and health
Whether you need a wheelchair or want to know what to do for a child travelling alone, we’ll help you out.
Travelling with pets
Make a reservation for your dog or cat and prepare them for their journey in the cabin or hold.
Being an airline comes with a responsibility. Here’s our commitment to creating a more sustainable future for aviation.
How can we help you?
We’re here to help you with any questions or requests. Reach out to the KLM Customer Contact Centre.
Check out our flight tracker for live updates on all flights, up to 60 days in advance.
Stay up to date about alerts and disruptions of our flight schedule that may affect your trip.
Receive real-time flight updates, subscribe to our newsletter, follow us on social media, or download the KLM app to manage your trip.